Is LetsVPN Falling Behind? Addressing the Lack of Multi-Device Support

2024-08-30

If LetsVPN users were to vote on their biggest dissatisfaction, the inability to use a third device on one account would likely top the list.

While most VPN reviews focus on speed, stability, and pricing, LetsVPN reviews reveal a different trend: many users are frustrated by the two-device limit.

This concern is echoed in official user groups, where calls for expanded device support often spark discontent despite overall satisfaction with the service.

So, why hasn’t LetsVPN introduced this feature yet? Is it truly a complex challenge, or is the technical team simply overlooking user feedback? The reality is that developing multi-device support involves a range of complexities that aren’t immediately apparent. Below, we’ll explain why this feature hasn’t been rolled out yet.

1. Rushing Could Lead to Bugs

LetsVPN has been operational for over six years, serving millions of users. Given this large user base, even minor changes can lead to unexpected bugs that might compromise the user experience. Multi-device sharing is a complex feature involving various systems, including account authentication and membership management, requiring thorough research, development, and testing before it can be implemented.

Prematurely launching a feature without a comprehensive process could lead to significant issues, as has happened in other tech instances like the Pinduoduo Coupon Bug or the NetEase Cloud Music server crash. These incidents highlight the importance of careful development and testing. At LetsVPN, we highly value our users and their experience, which is why this feature has been delayed for further refinement.

2. Rising Network Maintenance Costs

LetsVPN is renowned for its speed, particularly among users who watch 4K HDR videos on platforms like YouTube and Netflix. To maintain this high-speed connection, LetsVPN relies on dedicated network resources, which are significantly more expensive than the shared lines used by other VPNs. Additionally, the cost of these high-speed dedicated resources continues to rise each quarter.

Given that LetsVPN offers unlimited data usage, adding support for a third device on a single account without increasing costs could substantially impact our operational expenses. The team is carefully evaluating how to balance these costs while maintaining a positive user experience.

3. Increasing Network Censorship

You might wonder how network censorship relates to multi-device sharing. Surprisingly, they are closely connected.

LetsVPN must continually update its security strategies to counter the increasingly frequent network censorship imposed by the Great Firewall (GFW). This ongoing battle has delayed the development of multi-device sharing. Users may have noticed that LetsVPN maintains a seamless connection even during sensitive periods, truly living up to our "Always Stay Connected VPN" promise

This stability and speed are not just marketing claims; these are results from our constant efforts to adapt to the evolving censorship measures. The GFW's blocking can occur multiple times a day, requiring LetsVPN to constantly adjust its security measures across all platforms—Windows, macOS, Android, and iOS—ensuring users continue to enjoy a seamless experience across devices.

This also explains why LetsVPN updates so frequently. We prioritize user experience, ensuring downward compatibility with older systems like Android 5.x and iOS 12, even though these systems are no longer maintained by Google and Apple. Additionally, LetsVPN stays ahead of the rapid hardware and software updates in the market, providing support as quickly as possible to ensure a smooth transition for users.

Every LetsVPN update is carefully evaluated, with a non-intrusive approach to user experience. While updates are generally optional, mandatory updates are enforced only when older versions pose security risks—a sign of our commitment to respecting user preferences.

In conclusion, our technical team is committed to serving our valued users and understands the importance of addressing their needs. Rest assured, multi-device sharing is in progress and will be available soon. Stay tuned.